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Interviews are used extensively by investigators and others to establish the facts of a case, complaint or accuracy of information given. This course conducted by experience practitioners will provide participants with the application skills to conduct effective interviews to get the information required.
The course is suitable for all personnel tasked with an investigative function and those required to conduct interviews as a screening or verification process to determine the accuracy of information given. HR and other officers conducting pre-employment interviews and inquiries into complaints will benefit most from this course. It is also beneficial to supervisors who are required to interview subordinates, contractors and their workers for various purposes as part of their work or duties. Some examples are in-house security and investigation staff, Compliant, Credit and Loan officers, F&B and other service sector supervisors.
0930 – 1130: FUNDAMENTALS IN CONDUCTING AN INVESTIGATIVE INTERVIEW
1130 – 1630: DETECTING DECEPTION
DURING THE INTERVIEW
1300 – 1400: LUNCH
Identifying “Red flags” or deceptive verbal behavioral responses
5C detection systemÓ
1630 – 1730: SPECIAL INVESTIGATION TECHNIQUES
Interrogation and the 3C confidence equationÓ - credentials, credibility & conduct
Introduction to other investigation techniques related to gathering information and evidence
The training will adopt an experiential approach with specially designed practical sessions to allow the application of the knowledge and skills taught. Discussion will also be stimulated through the effective use of past practices from real local cases collected and archived over 10 years. In addition customized training videos will also be shown to reinforce learning points.
Course reference at Civil Service College: www.cscollege.gov.sg/page.asp?id=75&course_id=58
For google search, type in interview techniques course at civil service college
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